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Beyond that, customer support units the stage for the relaxation of your company to succeed. Your buyer service’s influence is extra widely felt than that of any other group. When they fail, everyone does — and your prospects know it. Your buyer expertise is the main differentiator between you and your rivals, and all of the customer service statistics again it up.

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As we know, good customer service representatives can make or break buyer relationships, so prioritizing the individuals who do good work is extremely important. 64% of U.S. consumers contacted customer support in 2017. 78% …

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